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Cancellation Policy

Last Update: 25 May 2019

  • As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Bukhraat Mughlai Foods shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant.
  • However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.

We reserve the sole right to cancel your order in the following circumstance:
  • In the event of the designated address falls outside the delivery zone offered by us.
  • Failure to contact you by phone or email at the time of confirming the order booking.
  • Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery. or
  • Unavailability of all the items ordered by you at the time of booking the order; or

Refund Policy

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

  • Orders placed after 12:00 on working days will be shipped the next following day.
  • Delivery times specified above may not be applicable if there are any complications in Delivering parcel.
  • Orders placed on weekends will be shipped on Monday (applicable if that Monday should not fall as any Public Holiday).